1. Introduction
Welcome to ReserveHub ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide
- Account Information: Name, email address, password (hashed), and profile photo when you register.
- Reservation Details: Date, time, party size, special requests, and the restaurant you book.
- Payment Information: We do not store full card details; payments are processed by PCI-DSS-compliant third-party providers.
- Communications: Messages you send to us via contact forms or support channels.
2.2 Information Collected Automatically
- Log Data: IP address, browser type, pages visited, time and date of visits, and referring URLs.
- Device Data: Device type, operating system, and unique device identifiers.
- Location Data: Approximate location inferred from your IP address to suggest nearby restaurants.
- Cookies: See Section 5 for full cookie details.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your ReserveHub account.
- Process and confirm restaurant reservations.
- Send booking confirmations, reminders, and updates via email or SMS.
- Personalise your experience and surface relevant restaurant recommendations.
- Improve, test, and develop new features for our platform.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations and enforce our Terms of Service.
- Send promotional communications (with your consent, which you may withdraw at any time).
6. Data Security
We implement industry-standard technical and organisational measures to protect your data, including:
- TLS/SSL encryption for all data in transit.
- Bcrypt hashing for stored passwords — we never store plain-text passwords.
- Regular security audits and vulnerability assessments.
- Role-based access controls limiting who can access personal data internally.
7. Data Retention
We retain your personal data only as long as necessary:
- Active accounts: Data is retained for the lifetime of your account.
- Deleted accounts: Most data is permanently deleted within 30 days. Certain records may be retained for up to 7 years to comply with legal/financial obligations.
- Reservation history: Kept for 3 years for dispute resolution and analytics purposes.
- Log data: Automatically purged after 90 days.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Ask us to limit how we process your data.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, contact us at privacy@reservehub.com. We will respond within 30 days.
9. Children's Privacy
ReserveHub is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page.
- Notify registered users via email or an in-app notification.
Continued use of ReserveHub after changes constitute your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out: