Support Center
How can we help you today?
Booking
Cancellation
Password Reset
Refunds
Profile Edit
Frequently Asked Questions
Quickly find the information you need by selecting a category below.
Reservations
How to book a table
Simply use the search bar on the homepage to find a restaurant. Select your preferred date, time, and party size, then click "Book Now". You'll receive an instant confirmation via email.
Modifying a booking
You can modify your reservation by visiting your "My Profile" page. Locate the booking under "My Reservations" and click the edit icon to change the date or party size.
Cancellation policy
Most restaurants allow free cancellations up to 24 hours before the booking. Specific policies for each restaurant are displayed during the booking process.
Large group bookings
For parties larger than 10, some restaurants require direct contact. This will be indicated on the restaurant's page. Alternatively, you can email our group booking desk.
Account
Setting up your profile
Click the user icon in the top right corner to access your profile. Here you can update your name, email, and notification preferences.
Resetting your password
If you've forgotten your password, click "Forgot Password" on the login page. We'll send a reset link to your registered email address.
Deleting your account
To delete your account, please contact our support team at support@reservehub.com. We will process your request within 48 hours.
Payments & Refunds
Is there a booking fee?
ReserveHub is completely free for diners! We do not charge any booking fees. Some restaurants may require a deposit for special events or large groups.
How to request a refund
If you paid a deposit through ReserveHub and cancelled within the allowed window, the refund is processed automatically. It usually takes 5-10 business days.
Accepted payment methods
We accept all major credit/debit cards (Visa, Mastercard, AMEX) and digital wallets like Apple Pay and Google Pay for any required deposits.
For Restaurants
List your restaurant
Interested in joining our network? Visit our 'Partners' page and fill out the application form. Our team will contact you within 48 hours.
Managing your availability
Partners get access to the ReserveHub Merchant Dashboard to manage floor plans, block times, and view real-time booking data.
Technical Support
Browser compatibility
ReserveHub works best on the latest versions of Chrome, Safari, Firefox, and Edge. Please ensure your browser is updated for the best experience.
Reporting a bug
Found something wrong? Please email tech-support@reservehub.com with a screenshot and a brief description of the issue.
Privacy & Security
How we use your data
We use your data only to facilitate reservations and improve your experience. We never sell your personal information to third parties.
Social login safety
Using Google or Facebook to log in is completely secure. We only access your basic profile information (name and email) to create your account.
Managing cookies
You can manage your cookie preferences through your browser settings. Essential cookies are required for the platform to function correctly.
Still need help?
Our support team is available 24/7 to assist you with any questions.